Wyoming Insurance AppraiserIndependent claim appraisal

Claim guide · 6 min read

Discontinued Shingles and Siding: The Matching Problem

A partial repair that leaves a two-tone roof or wall is one of the most common disputes we see. Here’s how it gets resolved.

Much of Wyoming was built in bursts — oil, gas, coal, trona — and many homes were sided and roofed with whatever was available that decade. Twenty or thirty years later, after a hail or windstorm, the exact color or profile is often gone. The carrier approves a repair to the damaged area; the owner is left with a wall or roof that obviously doesn’t match.

What policies say

Many policies promise repair or replacement with materials of “like kind and quality.” Some include language about uniform appearance; others expressly limit matching. Approaches vary by state and by policy, and courts have not all agreed on how far the obligation goes. Read your policy and any endorsements, and ask the carrier to explain its position in writing.

Evidence that helps

  • Product identification. A sample sent to a matching service, or a label from leftover materials.
  • Manufacturer statements that a color or profile has been discontinued.
  • Side-by-side photos of the closest available product against the existing material.
  • Repairability testing for older shingles that may break when lifted.

How appraisal panels approach it

Where matching is owed, a panel can value what a reasonable match costs — which may mean an entire elevation or roof plane, not a handful of pieces. Where matching is a coverage dispute, that question may need to be resolved first. Our estimate review can tell you which situation you’re in.

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